Damages, Cancellations, Returns & Refunds Policy

Thank you for your trust. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange if certain conditions are met. Please see below for more information on our Damages, Cancellations, Returns & Refunds Policy.

DAMAGES

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please email us as soon as possible at orders@Souk El Had.com with your order number and a photo of the item’s condition and we will process an insurance claim on your behalf.

CANCELLATIONS

Orders over $100, cancelled after 48 hours are subject to a $2O administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card or method of payment that you used when placing your order.

RETURNS

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, it must also be in the original packaging with all original tags and labels attached.

To complete your return, we require a receipt or proof of purchase.

Note: Please do not send your purchase back to the manufacturer.

RETURN PROCESS

To return an item, please email customer service at orders@Souk El Had.com to obtain a Return Merchandise Authorization (RMA) number and a return address.

After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the provided address.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

EXCEPTIONS

If the purchased item is defective, damaged, does not match the description or never arrived. Please contact us at orders@Souk El Had.com to arrange a full refund or exchange.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@Souk El Had.com.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@Souk El Had.com

QUESTIONS

If you have any questions concerning our Damages, Cancellations, Returns & Refunds Policy, please contact us at support@Souk El Had.com

Bien

Basée sur 2243 avis

andi_wilson

18 Novembre 2023

An Experience! I very much enjoyed the souk but despite being quite worldly (I’d like to think so anyway) I managed to get scammed buying spices! Think I got a bit excited and lost my ability to count 😩 Anyway it’s a good place to spend a couple of hours, feels very authentic and worth a visit. Just have your wits about you when trying to buy anything!!!

SofiaRC6

13 Novembre 2023

An afternoon in the Souk I had a brilliant afternoon at the Souk. I asked the taxi to drop me at Gate 6 as this is near to leather stalls and clothes. I had no problem walking round the Souk on my own and was able to get several gifts for people back home. I had a freshly pressed pomegranate juice from one of the bicycle vendors, for 20 dirhams and bought the following: kaftans, leather bags, souvenirs and spices. Lots of colourful characters. Most vendors only take cash.

Camille H

12 Novembre 2023

Très bon souk Souk vraiment très propre comparé a d'autre. Le plus grand de Agadir. Les commerçants qui y exposents sont tres agréables . Je le recommande les yeux fermés. Très facile d'accès..

Volker H

11 Novembre 2023

Wenn man sich die Mentalität der Menschen anstecken lässt,hat eine wunderschöne Zeit. Super Hotel,Tikida Beach Golfhotel ,Personal Weltklasse, Service absolut Kundenorientiert.Strand Klasse, Restaurant Spitze ,abwechslungsreich und auf einem sehr hohen Niveau egal wann .All in wirklich verfügbar sogar die Minibar , Unterhaltungsprogramm sehr Abwechslungsreich , etwas laut ,aber es gibt auch während der Events reichlich Ausweichraum durch eine Spitzenbar . Plätze im Hauptresraurant reichlich im Indoor und Outdoorbereich.Poolanlage wunderschön ,leider tobt auch hier der Liegenbesetzungskrieg . Völlig unnötig ,da reichlich Platz. Die Umgebung durch die wunderschöne Parkanlage und die Promenade gefiel.Unser Zimmer Meerblick ,absolut toll.Die Menschen alle auch in der Umgebung oder auf dem Markt ,geschäftstüchtig aber fair. Handeln gehört zum Alltag .Das Ausflugsprogramm sollte man vergleichen.Die Golfplätze absolut Top.Der Shuttle Service hin-zurück perfekt .Wir planen schon unseren nächsten Urlaub dort.

samdoha3

25 Octobre 2023

A must do activity The souk is not the only one in Agadir, but it is the largest and a must for visiting if you are in the area. The souq is popular with locals and holiday makers alike, and this is reflected in the variety of stalls and their wares. Beware of some stall holders trying to take advantage of you; do shop around in a number of stalls and ask what the ‘last price’ or ‘best price’ is. Starting prices for the same item can vary by 10x the amount! There is so much to see. The smell of the herbs is a sense sensation. People are friendly and enjoy a bit of banter. There are several entrances to the souq and it is easy to hail a taxi from any entrance. We enjoyed the souq so much we visited twice.

iptouch

23 Octobre 2023

beau souk immense Souk pas trop étroit on peut circuler et pas trop bruyant, multitude de très beau fruit et légumes

Pepone

18 Octobre 2023

Très dépaysant Intéressant et très dépaysant. On y trouve vraiment de tout. Attention cependant à ne pas vous faire rouler. Énormément de sollicitations, cela devient lassant à la longue. C’était quand même une belle expérience. Attention aux rabatteurs qui pullulent aux abords du souk. Leur courtoisie n’est pas désintéressée.